Customer retention, sometimes referred to as customer churn, can occur in any customer relationship. Situations change, strategies change, technologies change. But what can you do reduce the likelihood of losing customers, maybe event prevent them from leaving you?
Engaged customers, customers that get to know each other and your organization are far less likely to leave, assuming your product or service is still relevant to them. You can tip the scale in your favor by ensuring your customers are up-to-date on new products, releases and services, getting help with their challenges, and benefitting from shared opportunities—in other words, creating an exceptionally positive experience.
Learn how we can help you improve your customer experience.