4 Ways to Improve Customer Experience with an Online Community

November 27th, 2017 by

When your customers are seeking answers, don't leave it to chance. Make sure you give them the tools and direction to find what they need with your company so they don't look elsewhere. ... 

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Maximize Your Customer’s Positive Experience within WorkOutLoud

July 5th, 2017 by

We believe there are 5 components to help your customers coming back for more products and support creating longterm business relationships. ... 

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The Customer Experience Platform… A Bigger Vision

June 19th, 2017 by

Today’s customers’ have high expectations of value and relevance. Today’s customers are savvy, aware, and connected. They want information, connections, and collaborations that are relevant and timely. They want you to remember who they are, what they purchased, and how they use your products. They desire efficient ways to search and place high value on information you help them discover based on their needs. They want to know they are among other customers just like them. They want the right answers to the right questions. Finally, they want to share their experience with others and to learn of other’s experience. ... 

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[New Product] Introducing WorkOutLoud SmartNPS™

June 10th, 2017 by

SmartNPS™ provides an simple and easy way to deliver NPS and related questions to your customer and is an integrated function within the WorkOutLoud Customer Experience platform. NPS (Net Promoter Score) is an effective algorithm for clearly identifying a “score” for a customer relationship or virtually any “subject matter” you would like to use an NPS approach to understanding how the customer values the company, product, service, or individual. ... 

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“We decided to go in a different direction…”

April 18th, 2017 by

Why you might need to map the customer journey Everyone’s been there You get the call… your customer has decided to “move in a different direction.” You know what that means. To not put too fine a point on it, they just fired you. So, the conversation moves from some obligatory, futile attempt to persuade the customer not to move to eventually discussing how that relationship will wind down. This conversation is never good. ... 

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Some simple facts about the customer experience

April 10th, 2017 by

Creating a competitive edge, 39% of CEOs rated Customer Experience as the most effective - almost 2-1 over the next method: Talent. (CRM Magazine/2017) It’s complex - on average it takes at least 5 software solutions to execute a simple customer collaboration event and to keep the customer conversation going. CMOs are under pressure to acquire, grow, and keep customers who are technically and socially connected with one another.” - From The Path to 2020 ~ Economist Intelligence Unit (EIU) (The Economist Research Division)  ... 

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Who Is Running Your Company?

March 9th, 2017 by

It is NOT the CEO that runs the company, it’s the customer’s voice that drives the company to successful growth and opportunities. Although, the CEO is able to lead though the customer’s vision showing that the company does really care and wants to make the customer successful. ... 

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Why they come…

February 16th, 2017 by

Why do your users come to your customer community? They come to review the calendar for upcoming education meetings – web and face to face. They come to connect with others like them They come to follow the activities of a special interest They come to ask a question...  ... 

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Have an Idea? Share It!

February 11th, 2017 by

The number one question that I continue to hear is: How can I save time after sharing my idea? Entrepreneurship is trending as well as coffee shops and breweries supporting thousands of wireless idea creators because of the resources that are available, the outreach through social sites and online communities. ... 

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Listen and Stop Talking

January 18th, 2017 by

When you listen and stop talking, you might be able to take in more information as well as earn more respect by allowing other people to have a voice. You also may benefit from others opening up and trusting you more which creates stronger business relationships. There have been many times when I have been at a conference or networking event with many Elephants in the room. ... 

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