There is a strong correlation between Customer Retention and a positive Customer Experience, and an even more direct correlation between Customer Churn and a negative experience.

Many companies and even individual consumers are starting to come up for air and realizing they have too many disconnected systems which they are trying to force into a flowing, continuous way of functioning. This has created a momentum swing back toward all-inclusive product Suites that reach further and do more.

It’s the dead of winter here at home in Minnesota. WorkOutLoud is keeping warm by staying busy completely reinventing the way we’re going to support you and your business initiatives in 2018.

WorkOutLoud helps brands connect with their customers, and their customers with each other.

The WorkOutLoud platform delivers simple yet powerful collaboration capabilities that help your customers share ideas, communicate solutions, and solve challenges – through thoughtful forums and messaging organized by topic, special interest, or network – your customers will collaborate together to improve their customer experience by leveraging the power of the network.

With 2018 looming ever so near,

It's time to reflect on this past year.  

Are your customers happy? Have you been able to grow?

Hey, look out the window, it's starting to snow!

Back to business as you string up the lights,

Have your customer's best interests been in your sights?

As you light the candles or sip your nog,

Imagine a new kind of customer dialogue.

We know your customers are your number one,

And we think interacting with them…

When your customers are seeking answers, don’t leave it to chance. Make sure you give them the tools and direction to find what they need with your company so they don’t look elsewhere.

We believe there are 5 components to help your customers coming back for more products and support creating longterm business relationships.

Today’s customers’ have high expectations of value and relevance.

Today’s customers are savvy, aware, and connected. They want information, connections, and collaborations that are relevant and timely. They want you to remember who they are, what they purchased, and how they use your products. They desire efficient ways to search and place high value on information you help them discover based on their needs. They want to know they are among other customers just like them. They want the right answers to the right questions. Finally, they want to share their experience with others and to learn of other’s experience.

SmartNPS™ provides an simple and easy way to deliver NPS and related questions to your customer and is an integrated function within the WorkOutLoud Customer Experience platform.

NPS (Net Promoter Score) is an effective algorithm for clearly identifying a “score” for a customer relationship or virtually any “subject matter” you would like to use an NPS approach to understanding how the customer values the company, product, service, or individual.

Why you might need to map the customer journey

Everyone’s been there

You get the call… your customer has decided to “move in a different direction.” You know what that means. To not put too fine a point on it, they just fired you. So, the conversation moves from some obligatory, futile attempt to persuade the customer not to move to eventually discussing how that relationship will wind down. This conversation is never good.