Some simple facts about the customer experience

April 10th, 2017 by

Creating a competitive edge, 39% of CEOs rated Customer Experience as the most effective – almost 2-1 over the next method: Talent.  (CRM Magazine/2017)

It’s complex – on average it takes at least 5 software solutions to execute a simple customer collaboration event and to keep the customer conversation going.

CMOs are under pressure to acquire, grow, and keep customers who are technically and socially connected with one another.” – From The Path to 2020 ~ Economist Intelligence Unit (EIU) (The Economist Research Division)

 

Commnunication | Collaboration | Unified Customer Experience

#WorkOutLoud #CustomeExperience